Terms and Conditions
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Term and Condition
Provision of the Services:
All of REALGRENO LLP services are provided under these Terms and Conditions.
REALGRENO LLP has the right to add, modify, or discontinue services and all/any of its features without any notice or liability. Changes in the terms will be notified by posting revised Terms and conditions on the website. Once an online order form is submitted, REALGRENO LLP team shall contact the user /client for additional information and provide a cost estimate. The scope of the project/task, timelines, and fees will be discussed and agreed upon before assigning an assistant/team.
Obligations:
The user agrees to provide complete, thorough, accurate and updated information and notify us prior to the initiation of the project about any changes required. Timely feedback and review are required throughout the project. Delays due to lack of communication may result in additional charges and REALGRENO shall not be held accountable for any losses arising due to lack of communication/ delay in communication from client/ user’s end . REALGRENO LLP will not be liable to bear any loss or pay any compensation for such delays. Clients who use our services on Monthly Recurring basis need to consume the number of hours within one billing cycle and hours are not rolled-over to next month / billing cycle unless agreed upon in written at the time of sale between the sales agent and the customer/user/ client.
Payment:
Realgreno offers different engagement models and has different payment terms. All payments are ‘Upfront’ and are tken in ‘FULL’. For fixed bid web projects, 50% advance payment is required before the start of the project, with additional payments at different stages – 25% after approval of design and layout, and 25% at the end of the project. For all projects of $1500 or less 100% payment is required prior to starting the project. In case of the monthly retainer model, one month’s payment is required in advance. Interest may be charged for unpaid amounts after the credit period of 7 days. If you need assistance on weekends, you shall be charged 1.5 times our agreed rate for overtime if required depending on the availability of the agent. Payment is due within 7 days of receipt of the invoice. You will bear an annual interest rate of 15.00% for any unpaid amount after the credit period of 7 days, which will start to accrue immediately thereafter. Work continues only if the payment is received in time before the next month begins. Your remote assistant will continue work once we receive the payment. Client needs to make ‘Upfront payment’ in advance before the beginning of the project.
It might take us 1-5 working days to start your project once we receive the advance money, depending on resource availability and training required. Advance money is not refundable. In case of shortfall in service, we are ready to work additionally, provided there is mail documentation of your feedback throughout the engagement term. This recourse would be based on facts and evidence and at the sole discretion of REALGRENO LLP.
Limited Warranty
REALGRENO LLP provides services “as is” and does not guarantee to correct defects. REALGRENO LLP offers services “with all faults” and “as available” and are with a limited warranty to correct defects. While REALGRENO LLP relies on sources that we believe to be reliable, we cannot rule out errors in judgment or application.
REALGRENO LLP is not liable for any claims or losses based on the client’s decisions. REALGRENO LLP is not responsible for any investment or other decisions of the client going wrong, based on exclusive usage of REALGRENO LLP’s research report. The reports are meant for general guidance of the client and not specific recommendations. REALGRENO LLP shall not at any time be liable for any claims or losses of any nature, including but not limited to lost profits, punitive or consequential damages.
REALGRENO LLP does not provide any sort of warranty against infringement or of title or quiet enjoyment.
Refunds:
All payments are final, but REALGRENO LLP offers a satisfaction guarantee to correct the project within the initial agreement. REALGRENO LLP reserves the right to cancel a project for any reason with a notice period of at least 7 days and refund the remainder of hours not worked.
All projects will be considered as completed if the client does not respond to REALGRENO LLP team’s requests via email or call within 30 days, and all remaining invoices shall be deemed as payable.
Disclaimer:
REALGRENO LLP is not liable for any loss or damages suffered by the client due to decisions based on inputs provided by REALGRENO LLP. Under no circumstances, REALGRENO LLP shall be held liable or responsible for any loss of business, monetary loss and others that may be suffered by your Company due to any decisions taken based on the inputs provided by REALGRENO LLP. You agree to indemnify and hold REALGRENO LLP and its employees and consultants, harmless from any loss, claims, liability, damages or costs incurred during your business operations or based on the infringement of any intellectual property rights or proprietary right of a third party. The client agrees to indemnify and hold REALGRENO LLP harmless from any loss or claims.
Confidentiality & Non-Disclosure:
Both parties agree not to disclose confidential information Confidential Information made available during the engagement to a third party. Confidential information includes business – related information and all internal communications. Exceptions to confidentiality may apply in certain circumstances.
Confidential Information means information related to the Business (including third party information), which
- is subject to privacy rules and regulations and/or derives economic value, from not being generally known to other persons
- is the subject of efforts by the disclosing party that are reasonable under the circumstances to maintain the secrecy of the information; and
- is identified by the Disclosing Party as “Confidential” and/or “Proprietary”. Confidential Information also means any internal communication and emails between both parties. The obligations of confidentiality and non-disclosure will be honored even after the termination of this agreement, except as required by governmental authorities.
The obligations of confidentiality shall not apply to any information that:
- was known to either party prior to its disclosure by the Company without any obligation of confidentiality;
- has become generally available to the public
- may be required in any report, statement or testimony submitted to any governmental regulatory body
- may be required in response to any summons or subpoena or in connection with any litigation; or
- may be required to comply with any law, order, regulation or ruling applicable to either party.
In case of (c), (d), (e), REALGRENO LLP will inform you prior to disclosing any confidential information.
REALGRENO LLP may record all phone calls and email conversations for quality training and quality assurance measures. Also be advised that work done by REALGRENO LLP may be used in our portfolio/website to showcase our work to prospective clients although no confidential information may be disclosed without client consent.
* Non-Solicitation:
For the period of this Agreement and three years after termination or Completion, each party agrees that it will not (through itself, affiliates, principals, or other related parties) solicit, for employment employ, consult with, utilize the services of, or in any other manner induce or influence, either directly or indirectly any employees of the other party or the employee’s referrals to terminate their employment and work for themselves or any other person / entity either on full time or on part-time basis or to perform services for such party or any person or entity related thereto. Recognizing that compensatory monetary damages resulting from a breach of this section would be difficult to prove, the client agrees that such breach will render it liable to REALGRENO LLP for liquidated damages in the amount of Thirty thousand dollars ($30,000) for each such individual.
* Independent Contractor:
REALGRENO LLP is and will remain an independent contractor in its relationship with you. Nothing in these terms and conditions shall be deemed to have created a partnership, or joint venture partner or a contract of employment between REALGRENO LLP and you.
* Further Documentation:
If any other agreements are necessary to enforce the intent of this document, both parties agree to execute such provisions or agreements upon request.
* Force Majeure:
REALGRENO LLP shall have no liability for any failure beyond its reasonable control and without its fault or negligence including, but not limited to, acts of God, severe weather etc.
* Severability:
REALGRENO LLP shall perform all services strictly in accordance with the above mentioned terms and conditions. If any of these standard terms and conditions are held to be unenforceable or against public policy then that term alone shall be removed from this document and the remainder of these standard terms and conditions shall be deemed in full force and effect.
In the event a dispute shall arise between the parties to this agreement, it is hereby agreed that the dispute shall be resolved by binding arbitration. The arbitrator’s decision shall be final and legally binding and judgment may be entered thereon.
Each party shall be responsible for its share of the arbitration fees in accordance with the applicable Rules of Arbitration. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator’s award, or fails to comply with the arbitrator’s award, the other party is entitled to costs of suit, including a reasonable attorney’s fee for having to compel arbitration or defend or enforce the award.
* Acknowledgment:
These terms together with the scope of work and fee schedule sets forth the entire agreement and understanding between the parties relating to the subject matter and supersedes all prior discussions or writings between both the parties.
* Rates:
Future rates are subject to change as per market conditions and inflation and may increase annually. If client wishes to discontinue services, formal notification needs to be provided to REALGRENO LLP 45 days in advance so that we can relocate VAs and there’s no billing loss for the organization. Blocks of hours expire within 30 days so,kindly consume the hours within 30 days of purchase.
* All calls may be recorded for training and quality assurance purposes.
The obligation of confidentiality does not apply to any of the following information:
- was known to either party prior to its disclosure by the Company without any obligation of confidentiality;
- has become generally available to the public
- may be required in any report, statement or testimony submitted to any governmental regulatory body
- may be required in response to any summons or subpoena or in connection with any litigation; or
- may be required to comply with any law, order, regulation or ruling applicable to either party.
In case of (c), (d), (e), RealGreno will inform you prior to disclosing any confidential information.
Please note that all phone and email conversations may be recorded for quality assurance measures. Also be advised that work done by RealGreno may be used in our portfolio to showcase our work to prospective clients although no confidential information may be disclosed without client consent.
Non-Solicitation:
During the term of this Agreement and for three years after termination or enforcement, either party intends (whether by itself, its affiliates, directors or other affiliates) to solicit, hire, consult, use the services of, or otherwise directly or indirectly engage an employee. agrees to encourage or influence the employee. or another person’s contractor or, on the advice of the employee or contractor, terminates his employment/contract and works for himself or another person/employee – full-time or part-time – on a regular basis or for or in connection with that person group A person or organization providing a service. Because financial damages resulting from violations of this section are difficult to prove, Customer acknowledges that such violations may result in damages of twenty-five thousand dollars ($25,000) per person.
Independent Contractor:
RealGreno is and will remain an independent contractor in its relationship with you. Nothing in these Terms and Conditions shall be construed as creating a partnership, joint venture or employment agreement between RealGreno and you.
Further Documentation:
If another agreement is required for the purposes of this document, the parties agree to enforce the terms or agreement upon request.
Force Majeure:
RealGreno, natural disasters, severe weather conditions, etc. will not be liable for any failure beyond its control and without its fault or negligence, including, but not limited to,
Severability:
RealGreno will perform all Services strictly in accordance with these Terms and Conditions and in compliance with all applicable laws of the State of Minnesota. If any provision of these Terms and Conditions is found by a court of competent jurisdiction in the State of Minnesota to be unenforceable or inconsistent with a public policy, such provision shall be severed from the identity of this document and the remainder of the Terms and Conditions. should be. is deemed to be in full force and effect.
In the event of a dispute between the parties to this Agreement, the parties agree to resolve the dispute through arbitration. The arbitrator’s decision will be final and binding and the award will be made accordingly.
Each party shall pay its own arbitration costs in accordance with applicable arbitration law. If either party fails to comply with the arbitration, fails to appeal the arbitrator’s decision, or fails to comply with the arbitrator’s decision, the other party will be entitled to recover the costs of litigation, including attorneys’ fees necessary to compel the award or defense. or control order.
Acknowledgment:
These Terms, together with the Scope of Work and Fee Schedule (sent to you after negotiation), constitute the entire agreement and understanding of the parties with respect to the terms and conditions and any prior discussions or written documents.
Rates:
Prices may vary depending on market conditions and inflation and may increase annually. Appropriate notice will be given before any change in price takes effect. Unless otherwise stated in the contract, the working period will last between 30 days and 1 year.